Set Of Pins

Parfum Exquis is an incredible company to do business with—absolute ease from start to finish! I originally found them because they offer exclusive, high-end perfumes that are often hard to find elsewhere. I had my eye on a particular fragrance that I’d never tried before, so I decided to order it. What truly set them apart was their thoughtful approach to customer satisfaction. When my order arrived, they included a small sample of the fragrance so I could test it before opening the full-sized bottle. Unfortunately, I realized the scent wasn’t for me, but thanks to their policy, I was able to return the unopened product without any hassle. I reached out via email, and they handled everything promptly and professionally, making the entire process seamless. This level of customer service gave me complete confidence in their business, and they’ve definitely earned a loyal customer. I’ll continue to shop with them and highly recommend Parfum Exquis to anyone looking for rare and luxurious fragrances with top-tier service!

As it was my first purchase/experience, I wound up buying a handful of sample collections to really enter the world of niche fragrance. I trusted the reviews and I'm so glad I did. The sample/discovery collections are put together beautifully in magnetic gift boxes and the free samples are clearly thoughtfully chosen as I received amazing ones in line with my purchase (curated so well that the very first one I tried I already have on my buy list). Shipping was extremely fast across the country and even in the very chilly weather there were no issues. I really appreciated how easy it was to buy decanted products in well designed bottles and spritzers, and the prices were very reasonable and in many cases less expensive than other online options. The reviews say it all. The niche fragrance world is so wide and it can be challenging to focus, and this shop makes it very easy to do. Thank you for the care taken on your end as it is much appreciated and valued.

A nice young gentleman helped me find exactly what I wanted and I found some incredible fragrances that you would never find anywhere else in Montreal. Very custom and personal shopping experience. HIGHLY RECOMMEND.

I have ordered from Parfum Exquis before and, like everyone said, the service is impeccable and quick. I was hesitant about paying 30-45$ for samples, but let me tell you, these samples are luxurious. I was blown away! I highly recommend 🥰

I received a sample set from Parfum Exquis. There was some damage to the contents, obviously not their fault. I took pictures and wrote to their service department. I received an answer as soon as possible with a couple of solutions. I chose one and emailed them back. Again, an immediate response, letting me know that my choice of resolutions was already put into action!! Absolutely six stars out of five for service. I have a hundred bottles of perfume and will absolutely want to use Parfum Exquis for my next purchase. Thank you!

Came by the store to purchase their gourmand discovery set, as recommended by Reddit. I’m so happy to discover this store as they have niche perfume, candles, and home fragrances. Their staff let me smell the perfumes in their discovery set and also Akro Bake. Their staff was so kind and professional even when you’re new to perfumes they are happy to help you! The store was also so clean and beautifuly decorated. I can’t wait to come back 🙂

I live in Toronto and I made several online purchases at Parfum Esquis in the past month. I am absolutely blown away by their wonderful customer service. First of all, they carry an amazing variety of hard to find niche brands. Secondly, they offer an option to purchase small quantities, so you can avoid blind buying and can really test out the scents before committing to a full bottle. They also offer curated and brand discovery sets at excellent price points. But their attention to detail in packing and shipping orders is what makes them stand out from any other retailer. The orders are processed super fast and in most cases are shipped out same day. Packages arrive the next day and are packed with love and little thank you notes. They are very responsive to customers service inquiries and have always done their best to include any samples that I would be interested in trying with my bottle purchases. Parfum Esquis is a true gem in the perfume community. I would gladly give them 10 stars if I could!

I'm so incredibly happy to have found ParfunExquis online! I just received my perfumes today and I am beyond satisfied. The parcel came quickly and the perfume is EXQUIS! Glass bottles for 5ml is unheard of...WOW! Thank you! I have bought from other perfumeries in the past, but I've not been entirely satisfied. I will always buy from here now! Impeccable service!

The staff is very nice, and they have a good selection of niche fragrances. They gave me a few samples upon purchase this weekend. One of them smelled so good, I went back the next day to buy it! Strongly recommend.

This was my first time ordering from Parfum Equis. When I received my perfume it had a defect. When I addressed my issue to customer service not only were they extremely polite they were also very fast to adress the issue. I live all the way in Alberta and they were able to send me a replacement during a postal strike in less than 2 weeks. I am very impressed!

I ordered Bianco Latte online, and the package was shipped out the very next day. Despite some delays from the shipping company, the Parfum Exquis team promptly addressed my concerns when I reached out. They assured me they would submit a claim, and the package arrived safely. Their customer service was excellent, and the product is a 10/10—perfect for vanilla gourmande lovers. Highly recommend!

Highly recommend ordering from this place. I got a discovery set within 2 days delivered to my house and customer service kind and fast to respond to my emails. Can't recommend enough if your interested in getting some samples or cologne.

I've made several purchases online and have been happy with my experiences so far. They dispatch the orders extremely quickly and I usually recieve them just a few days after ordering. I had one issue with an order where an item was missing and after a quick investigation, they refunded me for the missing item. I never recommend blind buying a fragrence, so their discovery kits are awesome. I have found many fragrences that I love through their discovery kits. I wish they offered 2ml decants or discovery kits as 1ml is not enough to decide if I want to purchase a full size. But they do usually offer 5ml or 10ml decants, so if I find something I like in a discovery kit, I can try a decant before deciding to purchase a full sized bottle.

I went there after I bluntly asked a stranger what was his perfume: he smelled amazing. He told me "Bois Imperial" from a brand I've never heard of and redirected me to this store. This was around 9PM at 10 AM the following morning I was at Exquis and left with 2 perfumes and 1 body wash. I totally recommend this store for 3 main reasons: 1) First, they have a good selection. 2) Second, the staff knows their stuff, and seems passionate. 3) Third, I never felt they were pressure-selling me. I didn't feel forced to buy, and was encouraged to take my time and sample the products. Everyone was nice, everything was clean. I don't think I'll ever buy perfume at another place.

This place is a gem if you looking for quality niche perfumes. I had a good experience with customer service, I think it’s with Dani and a young other guy. I recommend. I loved my Ciao Jousset Bello Pistachio. Chef kiss💫

I ordered a Simone Andreoli discovery set on the Parfum Exquis website and it's adorable! I love the packaging, attention to detail and the quick delivery. Can't wait to test out all the scents. I'm also loving your YouTube videos ❤️

I am disappointed with a recent interaction with parfumexquis .. I had placed an order for a bottle of Mandorle from Sora Dora on Nov 25th, I found out on the 28th which was a Thursday that there was a black Friday sale on all products and so that very day I emailed asking if I can get a price adjustment since I'd just ordered it. I've worked in retail I know the item had shipped but I've done this plenty if the purchase was close to a sale you basically refund and then re purchase the item of just refund the difference. It had already shipped so I figured they could price adjust it anyway rather than me trying to buy it again then sending back the other one which would cost me shipping.. which I very well could have done but wasn't even given an answer back until a few days later (I had a canned response saying something about Canada Post which I'm not sure how that relates to emails) saying I had missed the sale and I could do that on the next sale.. so I replied saying I sent the email on the Thursday before the sale so I had 2 full days. I asked to check the time stamp. So I'd sent that email a while ago now and have not had a single response back assuming I've been ignored. Really disappointed with this level of customer service, price adjustments are pretty common and reasonable in retail and the fact that I was told that I could do it later at the next sale was irksome to me. Editing here because I can't respond to the response.. I'm changing my review based off the fact you mentioned that I did in fact have a good interaction in the past and no issues with other orders. So I hastily gave a poor review based on a recent interaction when I should have considered better ones in the past. But am not giving 5 stars, because the communication was poor this latest time it as it was said to me I'd missed the sale when in fact I didn't, I was told I could have re-purchased the item during the sale and returned my other one to save some $ and they couldn't do that because I'd missed the sale since, even though I had emailed with 2 full days still in the current sale. It wasn't my fault that the response came late. I hope this makes sense. Because I was told that it was an option for the next sale, not that they didn't do it at all. That is (more or less) a form of price adjustment that was said is possible. The main issue I had wasn't your policy, but the communication through email was poor and I didn't even get a second response to explain my concerns about the timing of my email until I left a poor review here on google. Which I didn't want to do as I was waiting for a response. So while I appreciate the response finally, I do hope this is a one off situation.